Once your request for a refund is received, we will send you an email to notify you of the approval or rejection of your refund request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
There are certain situations where refunds are not granted:
• Services that have been completed.
• Any purchase made more than 7 days ago.
• If you change your mind after you have received the design proof.
• If you received the design proof but you are unhappy with the design.
If you are eligible for a refund and the circumstances permit, we will grant you a partial refund. We reserve the right to refuse a refund if it is determined that our Terms of Service have been breached. If you have any questions about our Refund Policy, please contact us.
There will be no refunds on printed items.
Printed items have to be approved by clients before printing. Once an item is printed, there will be no refunds. The client is responsible for approving the design, artwork and/or text before the printing process. It is not the responsibility of the printer to make sure the client is satisfied with the final product. The client is responsible for ensuring the item is printed to their exact specifications and that all text, artwork and design are accurate and present. It is important to proofread all items before approving them for printing as there will be no refunds or replacements once the item is printed.